Molars Dental Practice
According to our open methodology, this clinic scored 79/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #3 of 20 ranked clinics · Last checked: 14 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#379/100
- Best for Expats#378.8/100
- Best for Dental Implants#377/100
- Best for Emergency Dental Care#480/100
- Best Price Transparency#372.9/100
- Best English-speaking Clinics#380.7/100
- Best for Families / Children#479.9/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No sedation/GA info found; site mentions meals for 'inpatient procedures' but no anaesthesia detail
Summary
Multi-branch dental practice with Nairobi locations in the CBD, Hurlingham (Lenana Rd), Ridgeways and Lavington, plus a Mombasa branch, operating for over 15 years per its own materials. Among the most-reviewed dental clinics in Nairobi on Google, with several thousand reviews. Publishes some prices, including an annual consultation fee and a dental implant cost range, and keeps extended weekday and weekend hours.
Secondary phone 0796 856900. Branches: CBD (Electricity House), Hurlingham (Lenana Rd), Ridgeways (Church Ln), Lavington (158 James Gichuru Rd, appointments only), Mombasa (Nyali Centre). Facebook/Instagram/LinkedIn/YouTube linked from site; exact Facebook URL not captured. The team is presented in a blog post (/meet-our-team/) naming the chief dental surgeon; the /doctors/ page carries no names.
Strengths
- Information Transparency: 20 of 20 points.
- Medical Infrastructure: 13 of 15 points.
- Communication & Service: 8.5 of 10 points.
Weaknesses
No category fell below the weakness threshold (50% of verifiable points).
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed Dr. Justin Kikuvi Muendo, chief dental surgeon, named on the clinic's own site [molars-team-2026-09-14] | 3/3 |
| ✓ | Dentist specializations listed BDS (Nairobi), CFC (California), postgraduate diplomas in implantology and orthodontics (University of the Western Cape) [molars-team-2026-09-14] | 2/2 |
| ✓ | Real clinic photos Google listing photographs show the premises: treatment chair, reception, entrance, waiting lounge [molars-dental-practice-place-2026-09-14] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details Phones, email, per-branch addresses and Google Maps links on contact page [s2] | 2/2 |
| ✓ | English website version Site is in English; multilingual support advertised [s1] | 2/2 |
| ✓ | Address and map published All branches with Google Maps links [s2] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✓ | Prices or price ranges published Consultation and implant prices published; no full tariff [s3] | 3/3 |
| ✓ | Cleaning price listed Full mouth scaling Ksh 6,000-15,000 [molars-fms-2026-09-14] | 2/2 |
| ? | Filling price listed A blog post quotes a Kenya-wide range (KSh 5,000-10,000 per tooth), not the clinic's own fee | 0/2 |
| ? | Crown price listed | 0/2 |
| ✓ | Implant price listed KES 110,000-180,000 per implant [s3] | 2/2 |
| ✓ | Consultation price listed KES 2,000, covers the entire year [s3] | 2/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-09-14 [molars-dental-practice-place-2026-09-14] | 5/6 |
| ✓ | Google review volume [molars-dental-practice-place-2026-09-14] | 3/3 |
| ✓ | Review recency Newest rendered Google review 2026-08-28 [molars-dental-practice-place-2026-09-14] | 3/3 |
| ✓ | Clinic responds to reviews Replied to 100% of reviews, typically within 1-3 days [molars-dental-practice-place-2026-09-14] | 2/2 |
| ✗ | No recurring complaints Repeated complaints about long waits despite confirmed appointments; three of the five most recent rendered Google reviews (March-June 2026) describe the same [molars-dental-practice-place-2026-09-14] | 0/2 |
| ? | No suspicious review patterns Two of the 10 Google reviews read open with the same wording of disappointment about a long wait (2026-08-28 and 2026-09-19), but they are low-rated and there is no burst of five-star reviews, so no pattern is recorded; star histogram 1★ 144 / 2★ 16 / 3★ 49 / 4★ 269 / 5★ 2891. [molars-dental-practice-deepen-4] | 0/2 |
| ✓ | Active Facebook presence Linked from site footer [s1] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found via its search for "Molars Dental Practice Nairobi" and "Molars"; the clinic's site does not link to TripAdvisor (checked 2026-10-02 and 2026-10-05). [molars-dental-practice-tripadvisor] [molars-dental-practice-tripadvisor-2] | 0/0.5 |
| ✗ | Other review platforms Its Doctor254 profile is unclaimed and has no reviews. No profile found on WhatClinic, Dental Departures or Trustpilot (checked 2026-10-05). [molars-dental-practice-platforms] [molars-dental-practice-deepen] [molars-dental-practice-deepen-2] [molars-dental-practice-deepen-3] | 0/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Dental X-ray listed among services [s1] | 2/2 |
| ✓ | CBCT (3D imaging) Carestream CS 9300 CBCT systems [molars-xray-2026-09-14] | 2/2 |
| ✓ | Implantology [s1] [s3] | 2/2 |
| ✓ | Orthodontics Metal/ceramic braces and Invisalign [s1] | 2/2 |
| ? | Oral surgery | 0/2 |
| ✓ | Pediatric dentistry [molars-faq-pediatric-2026-09-14] | 1.5/1.5 |
| ✓ | Emergency care Emergency dental appointments offered (FAQ) [molars-faq-emergency-2026-09-14] | 1.5/1.5 |
| ✓ | Works with international patients Multilingual support for foreign nationals; accepts Cigna and Bupa [molars-multilingual-2026-09-14] [molars-insurance-2026-09-14] | 2/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp chat widget on +254 751 856900 [molars-site-2026-09-14] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken The clinic's website is written in English throughout, and its multilingual-support page offers foreign nationals translation support with trained staff at every branch. [molars-dental-practice-i9] [molars-dental-practice-i9-2] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible E-consultation offered [s1] | 1.5/1.5 |
| ✓ | Clear service explanations Detailed per-service pages incl. procedure and cost explanations [s3] | 1/1 |
| ✓ | Convenient opening hours Mon-Wed & Fri 7:00-20:00, Thu 10:00-18:00, Sat 7:00-16:00, Sun 9:00-16:00 [s2] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Nairobi", "English speaking dentist Nairobi", "dental implants Nairobi", "emergency dentist Nairobi", "Nairobi dental clinic for expats".
| ✓ | Mentioned for: best dentist Nairobi [s7] | 1/1 |
| ✓ | Mentioned for: English speaking dentist Nairobi [s8] | 1/1 |
| ✓ | Mentioned for: dental implants Nairobi [s9] | 1/1 |
| ✗ | Mentioned for: emergency dentist Nairobi [s11] | 0/1 |
| ✓ | Mentioned for: Nairobi dental clinic for expats [s10] | 1/1 |
| ✗ | Structured data on website JSON-LD on 310 of 312 pages, but no LocalBusiness, Dentist or Organization markup [molars-site-2026-09-14] | 0/1.5 |
| ✓ | Google indexing quality Homepage, service pages, testimonials and blog all indexed [s7] | 2/2 |
| ✓ | Dedicated service pages e.g. /tooth-replacement/dental-implants/ [s3] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: 01***9 (KMPDC – Register of Licensed Private Health Facilities) (CORRECTED 2026-08-25 (row-attribution audit; previously recorded as 01***5). KMPDC facility register re-checked against the raw register HTML: the row whose Facility Name is exactly 'MOLARS DENTAL PRACTICE LIMITED' is register row 2737 — Registration No 01***9, Dental Centre, Level 3B, Nairobi, ACTIVE (postal 28198 00200 NAIROBI). The previously cited 01***5 came from row 2728, whose Facility Name carries a stray double space ('MOLARS DENTAL PRACTICE LIMITED') and which is otherwise identical (same postal address, type, level, county, status); because the register publishes registration numbers only in partially-masked form (first two and last digit), the string '01***5' is shared by 295 different facilities in this register — including PARKVIEW DENTAL CENTRE LIMITED, cited elsewhere in this file — so it cannot be attributed to Molars and was not relied on. Additional Molars registrations in the register: '-NAIROBI' 02***4 (Specialized Treatment Centre Level 4B, Nairobi), '-LAVINGTON' 02***8 (Dental Centre, Nairobi), and a Mombasa '-NYALI' branch 01***3 (outside scope).) [molars-dental-practice-lic]
Dentists & professional licences
| Dentist | Specialization | Licence No. | Notes |
|---|---|---|---|
| Dr. Samwel [Llic] [molars-dental-practice-doclic] | — | KMPDC B1**2 | The KMPDC public register prints practitioner numbers partly masked; the number is shown here exactly as the register prints it. |
| Dr. Justin Kikuvi Muendo [molars-team-2026-09-14] [molars-muendo-doclic] | Chief Dental Surgeon | KMPDC B8*5 | The KMPDC public register prints practitioner numbers partly masked; the number is shown here exactly as the register prints it. |
Red Flags
- low Recurring communication complaints (-1 pts) — Recurring Google review complaints about appointment scheduling and long waits (e.g. 'given appointment for 9 a.m. only to see dentist at 5 p.m.'; another reviewer waited ~90 minutes past a confirmed slot). Small share of 3,300+ mostly positive reviews; clinic responds to reviews. [s4] [molars-dental-practice-place-2026-09-14]
Red-flag penalty applied: -1 points (capped at -20).
Data We Could Not Verify
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: X-ray / imaging price listed
- Reputation & Reviews: No suspicious review patterns
- Medical Infrastructure: Oral surgery
- Communication & Service: Response speed
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://molars.co.ke |
|---|---|
| Phone | +254 751 856900 |
| +254 751 856900 | |
| Google Maps | Map listing |
| Address | Electricity House, 12th Floor, Harambee Avenue, Nairobi |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://molars.co.ke/ | Services, branches, hours, phones, multilingual support, e-consultation, social links | 2026-07-04 |
| s2 | https://molars.co.ke/contact/ | Email, phones, per-branch addresses with Google Maps links, opening hours | 2026-07-04 |
| s3 | https://molars.co.ke/tooth-replacement/dental-implants/ | Implant price KES 110,000-180,000; consultation KES 2,000/year; 3D imaging | 2026-07-04 |
| s4 | https://www.trustindex.io/reviews/molars.co.ke | Google 4.7/5 from 3,309 reviews with breakdown; 100% review response rate; waiting-time complaints; review recency | 2026-07-04 |
| s6 | https://molars.co.ke/testimonials/ | Dentist mentions in testimonials (Dr. Samwel, Dr. Mary) | 2026-07-04 |
| s7 | search:best dentist Nairobi | AI/search visibility check 2026-07-04: appears in top results | 2026-07-04 |
| s8 | search:English speaking dentist Nairobi | AI/search visibility check 2026-07-04: appears in top results | 2026-07-04 |
| s9 | search:dental implants Nairobi | AI/search visibility check 2026-07-04: appears in top results | 2026-07-04 |
| s10 | search:Nairobi dental clinic for expats | AI/search visibility check 2026-07-04: appears in top results | 2026-07-04 |
| s11 | search:emergency dentist Nairobi | AI/search visibility check 2026-07-04: does NOT appear in top results | 2026-07-04 |
| Llic | https://molars.co.ke/about-us-molars-best-dental-clinics/ | Licensing & credentials check (clinic licence, dentists, licence numbers) | 2026-07-08 |
| molars-dental-practice-refresh | https://www.google.com/maps/place/Molars+Dental+Practice+%28Nairobi… | Google rating 4.7 (3,356 reviews) as of 2026-08-25 | 2026-08-25 |
| molars-dental-practice-lic | https://registers.kmpdc.go.ke/healthFacilities/getLicensedPrivateHe… | Row 2737: MOLARS DENTAL PRACTICE LIMITED | 01***9 | 28198 00200 NAIROBI | Private | DENTAL CENTRE | LEVEL 3B | NAIROBI | ACTIVE. (Near-duplicate row 2728 reads 'MOLARS DENTAL PRACTICE LIMITED' — double space — | 01***5 | same postal/type/level/county/status.) | 2026-08-25 |
| molars-dental-practice-doclic | https://registers.kmpdc.go.ke/localPractitioners/getLicensedDentalP… | Register row: 'Dr SAMWEL ONDIEKI CHWEYA', BDS(Nairobi)2020, General Practice, status ACTIVE (matched by name/surname tokens; searched 2026-08-25) | 2026-08-25 |
| molars-site-2026-09-14 | https://molars.co.ke/ | Full site read 2026-09-14: 312 pages read (sitemap 307 URLs, lastmod on all). JSON-LD on 310 of 312 pages, typed only WebPage, WebSite, BreadcrumbList, Article, BlogPosting, Person, CollectionPage and ProfilePage - no LocalBusiness, Dentist or Organization markup. WhatsApp chat widget on +254 751 856900 on every page; contact page lists 0751 856900, 0796 856900 and [email protected]. | 2026-09-14 |
| molars-team-2026-09-14 | https://molars.co.ke/meet-our-team/ | Team post (dated 17 March) naming Dr. Justin Kikuvi Muendo, chief dental surgeon: BDS (University of Nairobi), CFC (California), postgraduate diplomas in implantology and orthodontics (University of the Western Cape). | 2026-09-14 |
| molars-fms-2026-09-14 | https://molars.co.ke/full-mouth-scaling-in-kenya/ | Clinic's own fee: full mouth scaling Ksh 6,000-15,000 depending on buildup and root planing; consultation Ksh 2,000 covering the calendar year. | 2026-09-14 |
| molars-xray-2026-09-14 | https://molars.co.ke/dental-x-ray/ | Imaging page naming Carestream CS 9300 CBCT systems and the iTero Lumina intraoral scanner across branches. | 2026-09-14 |
| molars-faq-emergency-2026-09-14 | https://molars.co.ke/dento_faqs/are-emergency-dental-appointments-a… | FAQ: 'Yes, we offer emergency dental appointments.' | 2026-09-14 |
| molars-faq-pediatric-2026-09-14 | https://molars.co.ke/dento_faqs/are-pediatric-dental-services-avail… | FAQ: 'Yes, we offer pediatric dentistry services.' | 2026-09-14 |
| molars-multilingual-2026-09-14 | https://molars.co.ke/dento_service/multilingual-support-care-that-s… | Multilingual patient support for foreign nationals at all branches: real-time translation device with trained staff; Mandarin, French, Arabic, German, Spanish, Italian. | 2026-09-14 |
| molars-insurance-2026-09-14 | https://molars.co.ke/insurance-plans-accepted/ | Accepted insurers include international schemes Cigna Healthcare and Bupa alongside Kenyan providers. | 2026-09-14 |
| molars-dental-practice-place-2026-09-14 | https://www.google.com/maps/place/Molars+Dental+Practice+%28Nairobi… | Google listing read 2026-09-14: 4.7 from 3,364 reviews (5-star 2,887, 4-star 269, 3-star 49, 2-star 16, 1-star 143); newest review shown 2026-08-28; owner replies on the reviews shown; three of five reviews shown (1-star, 2026-03-03, 2026-05-15, 2026-06-23) describe waits of 1.5-2.5 hours past a booked slot; four listing photographs of the premises (treatment chair, reception, entrance, waiting lounge). | 2026-09-14 |
| molars-muendo-doclic | https://registers.kmpdc.go.ke/localPractitioners/getLicensedDentalP… | Register row: 'Dr JUSTIN KIKUVI MUENDO', B8*5, BDS(Nairobi) 2007, General Practice, ACTIVE (register read in full, 1,154 rows, 2026-09-14). | 2026-09-14 |
| molars-dental-practice-i9 | https://molars.co.ke/ | The clinic's website, read 2026-09-30: written in English throughout, presenting services, branches in Nairobi and Mombasa, hours, phones and booking | 2026-09-30 |
| molars-dental-practice-i9-2 | https://molars.co.ke/dento_service/multilingual-support-care-that-s… | The clinic's multilingual-support page, read 2026-09-30: an English-language page introducing patient support for "Kenyan citizens and foreign nationals living or working in Kenya" across all Nairobi and Mombasa branches, combining real-time translation with trained staff | 2026-09-30 |
| molars-dental-practice-platforms | https://www.doctor254.com/kenya/nairobi/dentist/dr-justin-muendo | Doctor254 profile "Dr. Justin Muendo", Electricity House, Nkrumah Ln, Nairobi, read 2026-10-02: unclaimed — it carries the prompt "Are you Dr. Justin Muendo? Claim this profile now" — with no patient reviews | 2026-10-05 |
| molars-dental-practice-deepen | https://www.whatclinic.com/dentists/kenya | WhatClinic, read 2026-10-05: its profile sitemap (1 dentist profiles in Kenya, read 2026-09-30) has none under the clinic's name; a direct profile address under the name (molars-dental-practice, molars) returns "page not found" | 2026-10-05 |
| molars-dental-practice-deepen-2 | https://www.dentaldepartures.com/ | Dental Departures, read 2026-10-05: its clinic search does not list Kenya as a location | 2026-10-05 |
| molars-dental-practice-deepen-3 | https://www.trustpilot.com/review/molars.co.ke | Trustpilot, read 2026-10-05: no company page for molars.co.ke | 2026-10-05 |
| molars-dental-practice-tripadvisor | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Molars%2… | TripAdvisor's own search, read 2026-10-02: 12 suggestions for "Molars Dental Practice Nairobi" (11 attractions, 1 hotel), none of them a dental practice near the clinic; 12 suggestions for "Molars" (2 places, 4 attractions, 6 hotels), none of them a dental practice near the clinic; no listing for this clinic | 2026-10-02 |
| molars-dental-practice-tripadvisor-2 | https://molars.co.ke | Clinic's website, home page read 2026-10-05: no link to a TripAdvisor page | 2026-10-05 |
| molars-dental-practice-deepen-4 | https://www.google.com/maps?cid=5894546216131194499&hl=en | Google listing "Molars Dental Practice (Nairobi CBD)" (Dental clinic), read 2026-10-05 in two review orders (the five lowest-rated and the five newest): rated 4.7 from 3369 reviews (1★ 144 / 2★ 16 / 3★ 49 / 4★ 269 / 5★ 2891); 10 distinct reviews read, dated 2026-03-03 to 2026-09-28, 7 with an owner reply | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-05 | onOtherPlatforms true → false: the Doctor254 profile it rested on is unclaimed and has no reviews. No profile found on WhatClinic, Dental Departures or Trustpilot. |
| 2026-09-14 | Re-verification 2026-09-14 at the clinic's request. The website was read in full (312 pages) and nine criteria were settled from it: the named chief dental surgeon and his qualifications (published as a blog post, which the original collection missed), a published fee for full mouth scaling, CBCT imaging, emergency appointments, children's dentistry, multilingual support with international insurers, WhatsApp, and the absence of LocalBusiness or Dentist structured data. The Google listing was re-read: 4.7 from 3,364 reviews, reviews as recent as August 2026, photographs of the premises; waiting-time complaints recur in recent reviews and the related flag stays. The chief dental surgeon's licence was found on the KMPDC dental register. A Kenya-wide filling price quoted in a blog post was not counted as the clinic's own fee. |
| 2026-08-25 | License verification 2026-08-25 against KMPDC registers, re-audited 2026-08-25 against the raw register HTML after an adversarial refutation: clinicLicense CORRECTED from 01***5 to 01***9, the number on the register row whose facility name is exactly 'Molars Dental Practice Limited' (the 01***5 row is a double-spaced near-duplicate and that masked number is shared with 294 other facilities including Parkview Dental Centre Limited). Named dentist Dr. Samwel matched to Dr SAMWEL ONDIEKI CHWEYA (re-verified, unchanged). |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, name/address/phone unchanged (CBD branch), not permanently closed; recorded Google review count increase 3309->3356 (rating steady 4.7) and pin coordinates. |
| 2026-07-08 | Added Licensing & Credentials (methodology v1.1): clinic licence and dentists/their licence numbers. |
| 2026-07-04 | Initial data collection. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.