Arrow Dental Centre
According to our open methodology, this clinic scored 88.3/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #1 of 20 ranked clinics · Last checked: 17 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#188.3/100
- Best for Expats#185/100
- Best for Dental Implants#186.8/100
- Best for Emergency Dental Care#284.7/100
- Best Price Transparency#188.2/100
- Best English-speaking Clinics#184.8/100
- Best for Families / Children#286.5/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No sedation/GA info found on clinic website
Summary
Multi-branch dental practice with locations in Nairobi CBD (Pension Towers, Loita Street), on the Thika Superhighway and in Thika town, offering general, cosmetic and restorative dentistry including implants, braces and pediatric care. It publishes selected prices, including a KES 1,000 consultation, and accepts SHA and most Kenyan dental insurance covers. The clinic is open seven days a week with extended hours.
Three branches: Nairobi CBD (Pension Towers), CPA Centre on Thika Superhighway, and Thika Gateway Plaza in Thika town. Homepage states Mon-Sat 7:00-21:00 while the contact page states Mon-Sat 7:00-19:00 (Sun 8:30-18:00 on both). Only one dentist (Dr. Chege Mbiu) is named individually; the site claims 30+ dental professionals.
Strengths
- Information Transparency: 20 of 20 points.
- Price Transparency: 13 of 15 points.
- Reputation & Reviews: 18.5 of 20 points.
- Medical Infrastructure: 13 of 15 points.
- AI & Search Visibility: 8 of 10 points.
- No red flags identified in public sources.
Weaknesses
No category fell below the weakness threshold (50% of verifiable points).
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed Dr. Chege Mbiu named; rest of the 30+ staff not named individually [s2] | 3/3 |
| ✓ | Dentist specializations listed Orthodontics, dental implants, cosmetic dentistry [s2] | 2/2 |
| ✓ | Real clinic photos Own-hosted premises and named-doctor photos [s2] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details Phone, email, WhatsApp and branch addresses on contact page [s3] | 2/2 |
| ✓ | English website version Site is in English [s1] | 2/2 |
| ✓ | Address and map published Address text plus embedded Google Maps iframe matching the branch [arrow-dental-centre-deepen] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✓ | Prices or price ranges published Selected prices on homepage: consultation KES 1,000; braces from KES 70,000; implants from KES 120,000 [s1] | 3/3 |
| ✓ | Cleaning price listed "From Ksh 6,000" [arrow-dental-centre-deepen-2] | 2/2 |
| ✓ | Filling price listed "From Ksh 5,000" [arrow-dental-centre-deepen-3] | 2/2 |
| ✓ | Crown price listed "From Ksh 26,000" [arrow-dental-centre-deepen-7] | 2/2 |
| ✓ | Implant price listed From KES 120,000 [s1] | 2/2 |
| ✓ | Consultation price listed KES 1,000 [s1] [s3] | 2/2 |
| ✗ | X-ray / imaging price listed No dedicated X-ray page or price found across the checked service pages [arrow-dental-centre-deepen-4] | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-25 [arrow-dental-centre-refresh] | 5/6 |
| ✓ | Google review volume as of 2026-09-26; previously 3392 [arrow-dental-centre-gbp-2026-09-26] | 3/3 |
| ✓ | Review recency [arrow-dental-centre-refresh] | 3/3 |
| ✓ | Clinic responds to reviews Owner replies to all five readable reviews [arrow-dental-centre-deepen-8] | 2/2 |
| ✓ | No recurring complaints The five lowest-rated Google reviews raise different issues (aftercare and rough treatment, a booking arrangement, a rude counter, anaesthesia that did not take, an insurance deduction without medication); 1–2★ are 5.7 % of 3898 (1★ 152 / 2★ 70 / 3★ 130 / 4★ 526 / 5★ 3020). [arrow-dental-centre-deepen-13] | 2/2 |
| ✓ | No suspicious review patterns no signs of manipulation [arrow-dental-centre-deepen-5] | 2/2 |
| ✓ | Active Facebook presence [s5] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found; site does not link to TripAdvisor [arrow-dental-centre-deepen-11] [arrow-dental-centre-deepen-12] | 0/0.5 |
| ✓ | Other review platforms Vezeeta booking platform: 4.5/5 from 24 reviews [s6] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Dental X-rays listed as a service [s1] | 2/2 |
| ✓ | CBCT (3D imaging) CBCT documented for implant planning [arrow-dental-centre-deepen-6] | 2/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ✓ | Oral surgery Tooth extraction and wisdom-teeth removal [s1] | 2/2 |
| ✓ | Pediatric dentistry [s1] | 1.5/1.5 |
| ✓ | Emergency care Emergency contact line documented [arrow-dental-centre-deepen-9] | 1.5/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp booking links on site [s1] [s3] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken English-language site and patient reviews [s1] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ✓ | Clear service explanations Dedicated explanatory pages per treatment [s1] | 1/1 |
| ✓ | Convenient opening hours Open 7 days a week, from 7:00 AM weekdays [s1] [s3] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Nairobi", "English speaking dentist Nairobi", "dental implants Nairobi", "emergency dentist Nairobi", "Nairobi dental clinic for expats".
| ✗ | Mentioned for: best dentist Nairobi [s7] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Nairobi [s8] | 0/1 |
| ✓ | Mentioned for: dental implants Nairobi [s9] | 1/1 |
| ✓ | Mentioned for: emergency dentist Nairobi [s10] | 1/1 |
| ✓ | Mentioned for: Nairobi dental clinic for expats [s11] | 1/1 |
| ✓ | Structured data on website Organization schema.org markup site-wide [arrow-dental-centre-deepen-10] | 1.5/1.5 |
| ✓ | Google indexing quality Multiple site subpages (reviews, services, branch pages) rank in web search [s12] | 2/2 |
| ✓ | Dedicated service pages e.g. /dental-implants/, /teeth-braces/, /root-canal-treatment/ [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: 00***9 (KMPDC – Register of Licensed Private Health Facilities) (KMPDC facility register searched 2026-08-25 for 'Arrow Dental' — matched 'ARROW DENTAL LIMITED', Dental Clinic, Nairobi, ACTIVE (CBD/Pension Towers branch); additional branch registrations '-THIKA' (Kiambu) and '-CPA CENTRE' (Nairobi) also found, consistent with clinic's stated multi-branch operation.) [arrow-dental-centre-lic]
Dentists & professional licences
| Dentist | Specialization | Licence No. | Notes |
|---|---|---|---|
| Dr. Chege Mbiu [s2] [arrow-dental-centre-doclic] | Dental Surgeon; orthodontics, dental implants, cosmetic dentistry (BDS UoN, MSc Clinical Implantology) | KMPDC B9*7 | The KMPDC public register prints practitioner numbers partly masked; the number is shown here exactly as the register prints it. |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://arrowdental.co.ke |
|---|---|
| Phone | +254740187579 |
| +254769899516 | |
| https://www.facebook.com/arrowdentalkenya/ | |
| Address | Pension Towers, 2nd Floor, Loita Street, Nairobi CBD, Nairobi |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://arrowdental.co.ke/ | Official homepage: branches, services, prices (consultation KES 1,000; braces from KES 70,000; implants from KES 120,000), hours, WhatsApp, insurance | 2026-09-17 |
| s2 | https://arrowdental.co.ke/about/ | Own-hosted images: "arrow-dental-centre-nairobi-new-office.jpeg" and "doctor-chege-mbiu-dentist-arrow-dental-centre-1.png", not stock filenames | 2026-09-17 |
| s3 | https://arrowdental.co.ke/contact/ | Phones, email [email protected], WhatsApp, branch addresses, hours, KES 1,000 consultation | 2026-07-04 |
| s4 | https://www.top-rated.online/countries/Kenya/cities/Nairobi/@dental… | Google rating 4.70 with ~2.8K reviews; #2 most reviewed dental clinic in Nairobi | 2026-07-04 |
| s5 | https://www.facebook.com/arrowdentalkenya/ | Active Facebook page | 2026-07-04 |
| s6 | https://www.vezeeta.co.ke/en/clinic/arrow-dental-centre-center | Vezeeta listing, 4.5/5 from 24 reviews | 2026-07-04 |
| s7 | search:best dentist Nairobi | AI/search visibility check 2026-07-04: not among top results | 2026-07-04 |
| s8 | search:English speaking dentist Nairobi | AI/search visibility check 2026-07-04: not among top results | 2026-07-04 |
| s9 | search:dental implants Nairobi | AI/search visibility check 2026-07-04: appears in top results | 2026-07-04 |
| s10 | search:emergency dentist Nairobi | AI/search visibility check 2026-07-04: appears in top results | 2026-07-04 |
| s11 | search:Nairobi dental clinic for expats | AI/search visibility check 2026-07-04: appears in top results | 2026-07-04 |
| s12 | search:Arrow Dental Centre Nairobi Google reviews rating | Multiple arrowdental.co.ke subpages indexed and ranking in search results | 2026-07-04 |
| arrow-dental-centre-refresh | https://www.google.com/maps/place/Arrow+Dental+Centre/@-1.2834797,3… | Google rating 4.6 (3,392 reviews) as of 2026-08-25 | 2026-08-25 |
| arrow-dental-centre-lic | https://registers.kmpdc.go.ke/healthFacilities/getLicensedPrivateHe… | Row: ARROW DENTAL LIMITED | 00***9 | DENTAL CLINIC | NAIROBI | ACTIVE | 2026-08-25 |
| arrow-dental-centre-doclic | https://registers.kmpdc.go.ke/localPractitioners/getLicensedDentalP… | Register row: 'Dr JAMES CHEGE MBIU', BDS(Nairobi)2009, General Practice, status ACTIVE (matched by name/surname tokens; searched 2026-08-25) | 2026-08-25 |
| arrow-dental-centre-deepen | https://arrowdental.co.ke/locations/nairobi-cbd/ | Embedded Google Maps iframe (google.com/maps/embed, FID 0x182f110acd7af28b:0xf4abf479d2035c88) alongside "Pension Towers, 2nd Floor, Loita Street" address | 2026-09-17 |
| arrow-dental-centre-deepen-2 | https://arrowdental.co.ke/services/dental-cleaning/ | "Full mouth cleaning and scaling at Arrow Dental starts from Ksh 6,000." | 2026-09-17 |
| arrow-dental-centre-deepen-3 | https://arrowdental.co.ke/services/dental-fillings/ | "Dental fillings start from Ksh 5,000, with the final price depending on the size and location of the cavity." | 2026-09-17 |
| arrow-dental-centre-deepen-4 | https://arrowdental.co.ke/services/dental-crowns/ | Crown, filling, cleaning and implant service pages read 2026-09-17, together with the homepage question-and-answer section, which does publish a consultation fee (Ksh 1,000), implants (from Ksh 120,000) and braces (from Ksh 70,000): none of them gives a price for an X-ray, and the site has no X-ray page. | 2026-09-17 |
| arrow-dental-centre-deepen-5 | https://www.google.com/maps?cid=17630453970323594376&hl=en | Google listing read 2026-09-17: 4.6 from 3722 reviews; histogram 5-star 2896 / 4-star 492 / 3-star 124 / 2-star 68 / 1-star 142 — far from an all-five-star profile; the readable reviewers are established Local Guides with 6 to 35 prior reviews and their dates run from July to August 2026 | 2026-09-17 |
| arrow-dental-centre-deepen-6 | https://arrowdental.co.ke/services/implants/ | "Digital CBCT & AI Diagnostics — We map your nerve channels and bone density in 3D to ensure flawless surgical precision." | 2026-09-17 |
| arrow-dental-centre-deepen-7 | https://arrowdental.co.ke/services/dental-crowns/ | "Crowns start from Ksh 26,000." | 2026-09-17 |
| arrow-dental-centre-deepen-8 | https://www.google.com/maps?cid=17630453970323594376&hl=en | All five reviews shown (2026-07 to 2026-08) carry an owner reply, e.g. "Asante sana for choosing Arrow Dental!" | 2026-09-17 |
| arrow-dental-centre-deepen-9 | https://arrowdental.co.ke/services/implants/ | "EMERGENCY CARE — Have a dental emergency? Call/WhatsApp us for checkup. 0740 187 579" | 2026-09-17 |
| arrow-dental-centre-deepen-10 | https://arrowdental.co.ke/ | Homepage JSON-LD block carries @type Organization, WebSite, Person, WebPage, Article and ImageObject | 2026-09-17 |
| arrow-dental-centre-gbp-2026-09-26 | https://www.google.com/maps?cid=17630453970323594376&hl=en | Google listing read on 2026-09-26: rating 4.6 from 3759 reviews; star histogram 1★ 142 / 2★ 68 / 3★ 126 / 4★ 501 / 5★ 2922; newest review dated 2026-09-24; 5 of the 5 newest reviews carry an owner reply, latest dated 2026-09-24. | 2026-09-26 |
| arrow-dental-centre-deepen-11 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Arrow%20… | TripAdvisor's own search for "Arrow Dental Centre" returned 10 results, none a match: only unrelated places named "Arrow" (hotels, a diving center, a shopping mall) in other countries | 2026-09-29 |
| arrow-dental-centre-deepen-12 | https://arrowdental.co.ke/ | Clinic's own homepage HTML read in full; no tripadvisor.com link anywhere on the page | 2026-09-29 |
| arrow-dental-centre-deepen-13 | https://www.google.com/maps?cid=17630453970323594376&hl=en | Google listing "Arrow Dental Centre" (Dental clinic, Cosmetic dentist, Dental implants provider), read 2026-10-05 in two review orders (the five lowest-rated and the five newest): rated 4.6 from 3898 reviews (1★ 152 / 2★ 70 / 3★ 130 / 4★ 526 / 5★ 3020); 10 distinct reviews read, dated 2026-06-15 to 2026-10-05, 6 with an owner reply | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): no repeated complaint. |
| 2026-09-29 | Checked TripAdvisor's own search and the clinic's website for a TripAdvisor profile: none found on either channel. |
| 2026-09-29 | Corrected 2026-09-29: review count 3759 (was 3392) from the Google listing on 2026-09-26. |
| 2026-09-17 | Re-read on 2026-09-17: the clinic's website (service pages for cleaning, fillings, crowns and implants, its Nairobi CBD location page and about page, in English) and its Google listing. Recorded: cleaning, filling and crown prices published; no X-ray price on any page read; CBCT imaging and an emergency contact line documented; a genuine premises photo and a named dentist's photo on the clinic's own site; address published with an embedded map; Google reviews show an owner reply on every readable review and no sign of manipulation in the rating histogram. Still unverified: TripAdvisor presence, whether the clinic documents work with international patients, and whether the clinic's negative reviews share a repeated theme — none of them could be read. |
| 2026-08-25 | License verification 2026-08-25 against KMPDC registers: clinic facility license found under 'Arrow Dental Limited'; named dentist Dr. Chege Mbiu matched to Dr JAMES CHEGE MBIU. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address unchanged, not permanently closed; rating moved 4.7->4.6 and review count increased 2800->3392; recorded pin coordinates. Note: Google-listed phone (+254 748 095243) differs from clinic-site-confirmed WhatsApp number kept on file; not overwritten given site confirms stored number. |
| 2026-07-08 | Added Licensing & Credentials (methodology v1.1): clinic licence and dentists/their licence numbers. |
| 2026-07-04 | Initial data collection. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.